Privacy Notice

Who we are
Simply Customer Limited (company number 08587386)
Registered Office:
The Hayloft, Lane Head Farm,
Park Lane,
Upper Cumberworth,
HD8 8NP
If you need to contact us, please email info@simplycustomer.co.uk
Personal data we collect
We have a “privacy by design” policy. We collect your name, business email address and telephone number only, which is the minimum information we need to deliver a service to you.
We do not share or sell your data with any other party but may do so if required to in response to a Court or Government order.
How long we retain it
Enquiries: We will retain your data for 12 months then delete it.
Customers: We will retain your data for 7 years after you stop being a customer to maintain our recordkeeping.
Data storage
We take the handling of your personal data seriously. If using our website to contact us, our website has a valid SSL certificate. This means when you enter your contact details on our site, there is a secure connection between your computer and our website. You can be certain our website is served over SSL when you see the padlock in the corner of the web address bar.
Simply Customer laptops are encrypted and password protected. Where possible two factor authentication is used. Passwords are not shared.
Data Breach procedure
In the event of a data breach we will:
1. Advise all affected parties as soon as possible.
2. Fix the issue that led to the breach.
3. Produce a post-mortem of the incident detailing:
• What went wrong.
• How it was fixed.
• How we will protect against something similar happening in the future.