Queries And Complaints

resolving a query or complaint properly will give you happy loyal customers – advice on how to do just that!

Creating and managing customer expectations

My Tag watch started to lose time, so I took it to a local jewellers. They set my expectations well. They explained it needed a manufacturer service, and that it would be back in “as new” condition in 6 weeks. They even printed a contact name, number and the date it would be back on the […]

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